Access & records
Invoices, approval records and common questions
Distinguish recorded approval, email status and payment.
Records and invoices
Verified Timesheets preserve the recorded weekly Approval. Authorized users can review the existing Timesheet, Approval history and invoice records. Invoice creation and sending are separate actions; an approval does not automatically mean an invoice was paid.
Email status is not inbox receipt
Queued means the email job was accepted by the queue. Sent means the email provider accepted the message, not that someone received or read it. Failed delivery needs an authorized Admin's review and recovery; existing history is preserved.
If records or totals look wrong, ask your Admin or Manager to review the relevant week. Do not send passwords, private links or sensitive Timesheet details when asking for general support.
Still need help? Contact Timegrid Support.
